SHIPPING POLICY

At JStars, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will notify you via email.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

• United States: 3-10 Business Days

• International Orders: 7-21 Business Days

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

Promotional free shipping offers may be available on qualifying orders and will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take 24-48 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. JStars is not responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately at [Support Email]. We cannot guarantee changes after an order has been processed.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist in finding a resolution. Claims for lost or damaged shipments may require additional documentation.

International Shipping

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country. These charges are not included in the product price or shipping cost.

Customs clearance procedures may result in additional delays beyond our estimated delivery times.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately from different fulfillment centers. If this occurs, you may receive multiple tracking numbers.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, JStars is not responsible for lost or stolen packages. Customers should contact the carrier directly if delivery issues arise after confirmation.

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: Supportjstars@gmail.com

We appreciate your business and thank you for shopping with JStars.